Customer Care

Deltek Premium Plus Care

Features

Deltek Premium Plus Care extends the coverage of our Premium Care plan, with the addition of several enhancements to provide a more personalized support experience. Deltek Premium Plus Care offers direct access to level 2 support, expedited response and resolution times, and up to seven authorized contacts at your organization to contact Deltek Customer Care on your behalf.

  • Direct access to Level 2 support
  • Weekly Case Review meetings with a named Sr. Advisor*
  • Two 24 x 7 On-Demand Support weekends*
  • Automated case routing
  • On-going product updates and enhancements, feature packs, and hotfixes to keep your system current
  • Priority routing of issues
  • Unlimited support cases
  • Expanded hours (12x5)
  • Emergency coverage 24x5
  • Unlimited access to Deltek Customer Care Connect, our online support portal, including online chat
  • Membership in our Deltek Connect Customer Forums, connecting thousands of users
  • Seven authorized support contacts
  • 10% discount on all Deltek University public classes

*Premium Plus Care customers with >400 employees receive two 24 x 7 Support weekends, and 6 (consecutive) weekly case review meetings with a named Sr. Advisor, per annual maintenance period.

Product Sheet Download Now Download the Deltek Premium Plus Care product sheet